Privacy Policy

About privacy policy These privacy rules (“rules”) explain how FHR d.o.o. (hereinafter: “FHR d.o.o.”) collects, uses and manages your personal data that is on the website and that is available to FHR d.o.o. by using the website The company FHR d.o.o. is dedicated to protecting and respecting your privacy. Please read this policy carefully to understand why and how we collect your personal information and how it will be used. Regarding the personal data we collect, FHR d.o.o. is the “controller”, that is, the one who determines the needs for which and the means by which personal data is processed. The company FHR d.o.o. as a service provider of the website, is committed to protecting privacy and personal data. If you would like to contact us regarding these policies or regarding your personal information, please use the following contact information: Company name: FHR d.o.o. Address: Nova Ves 45/1 E-mail:

How and when do we collect your personal data? FHR d.o.o. collects personal data for unique user identification, business analysis, marketing, implementation of reward system, product delivery, creation of documentation related to the newsletter and other types of technical support.

More information about situations and circumstances for the collection of your personal data can be found below in the section What will we use your personal data for?

Remember that this is information about potential ways of using personal data, which you may encounter when you visit our website or use our services. In each of the mentioned cases, you will also receive clear additional information about the purpose of data processing, and in some cases we will also need your express permission for processing.

We do not use your personal data for marketing purposes unless you tell us that you agree to that. If you would like us to send you details about our services, offers and promotions, please subscribe to it when you subscribe to our free newsletter.

We treat your personal data as confidential data, and it is properly protected by FHR d.o.o. and/or our trusted partners (for more information, see the section: Does FHR d.o.o. share data with third parties? below).

What data do we collect directly from you? When the user engages in certain activities on the website, such as subscribing to our free newsletter, completing surveys, publishing comments, publishing content, participating in competitions or prize games, sending feedback, requesting information about services, responding to a job advertisement, FHR d.o.o. may ask the user to provide certain additional personal data. In this case, before providing additional personal data, the user is obliged to read these Privacy rules and agree to their application in relation to additional data.

Depending on the types of activities, some of the requested data are defined as mandatory and some as voluntary. If the user does not want to provide mandatory data for an activity that requires it, the user will not be allowed to participate in that activity.

FHR d.o.o. collects and uses personal data in order to enable users to use services and activities via the website, to create a user database for the purposes of improving the service and/or marketing, to contact users in order to deliver marketing notifications, to improve advertising and promotional activities and analyzed the use of the website Also, personal data can be used to solve problems, perform administrative tasks and establish contact with users.

On the website, FHR d.o.o. collects personal data of respondents such as: first and last name, e-mail address, zip code, city and gender.

The following persons may have access to the user’s personal data in the performance of their scope of work: legal entities that participate in the execution of legal relations with users such as delivery services, accounting services, IT support, marketing support, companies associated with FHR d.o.o., public bodies that require the delivery of personal data in accordance with the regulations that bind FHR d.o.o., and about which FHR d.o.o. keeps prescribed records of processing activities.

What privacy rights do you have? FHR d.o.o. respects that every user should be able to ensure the accuracy, completeness and updating of their personal data. If the user believes that his/her personal data is incomplete, incorrect or not updated, the user can contact FHR d.o.o. by sending an e-mail to Please note that at any time you have the right to request the following from FHR d.o.o.:

  • to give you access to your personal data. You can ask FHR d.o.o. which of your personal data it uses, and you can request access to that personal data. You have the right to know the purpose of the processing, which categories of your personal data we keep, the bodies or categories of bodies with which we share your personal data, the data retention period, as well as the source of the data in case the data is collected indirectly.
  • to provide you with a copy of the personal data we keep:
You can contact us if you would like a copy of some or all of the personal data we keep.
  • request the correction of incorrect data:
We want your personal information to be accurate and up to date. You can ask us to correct or remove information that you think is inaccurate or out of date.
  • request deletion of personal data:
You can ask to stop the processing or even ask to delete the personal data we keep about you. If need your personal data to perform some contractual obligation towards you, FHR d.o.o. could cease to be able to perform such contractual obligations. Also, if your personal data is required to fulfill certain legal obligations (e.g., tax obligations), your request may not be fulfilled.
  • limiting access your data (to us and/or third parties) in certain processes or completely:
If you want to dispute the accuracy of the data, or we no longer need the personal data for the purpose of processing, but you need them to establish, execute or process legal requirements, or you have objected to the processing on a basis that we consider legitimate, you have the right to request the restriction of the processing of personal data.
  • file a complaint about the way we use your data:
Remember that you have the right to object to the processing of personal data based on the legal basis that FHR d.o.o. considers legitimate.
  • request the transfer of data to another processor (transferability of rights):

If the processing is based on your consent or is carried out by automatic means, you have the right to request from FHR d.o.o. transfer of data to another processor.

In order to exercise any of the above rights, please use FHR d.o.o. contact information from the privacy section.

If you are not satisfied with how we have collected or used your personal data, you can file a formal complaint with the Personal Data Protection Agency.

Where is your personal information stored? We store the personal data we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

Some data is still stored in paper form, but we tend to digitize all personal data we process. The processed data is stored in our premises and IT systems, but sometimes we store the data on the servers of our trusted service providers.

FHR d.o.o. will ensure that the user’s personal data is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or modification of personal data), which can only be accessed by authorized persons of FHR d.o.o.

Data collected for the purposes specified in these Rules will be stored only for as long as it is necessary to fulfill the specified purposes. Your personal data will not be stored in a form that allows you to be identified longer than FHR d.o.o. reasonably considers that it is necessary to achieve the purpose for which they were collected or processed. FHR d.o.o. will keep certain personal data for the time period which prescribes the law or regulation that binds FHR d.o.o. to save data.

If you have given us your consent, we will process your personal data until you withdraw your consent. If you declare a well-founded objection to the processing of personal data based on a legitimate interest, we will not process your personal data in future.

If judicial, administrative or extrajudicial proceedings have been initiated, personal data may be stored until the end of such proceedings, including the possible period for filing legal remedies. FHR d.o.o. will keep certain personal data for the time period prescribed by the law or regulation that obliges the controller to keep data.

Does FHR d.o.o. share data with third parties? Privacy protection is important to us, so we will never share your personal information with third parties except for the purposes described in these Rules.

As you know, FHR d.o.o. cooperates with other companies. This means that we sometimes share your personal data, using secure IT systems. When we act in this way, the data is transferred to servers located in the EU or in a country that provides an adequate level of protection in accordance with EU legislation.

In addition to the above, we may provide your personal information to our trusted partners who maintain our IT system or provide services on behalf of FHR d.o.o.. For example, for the purposes of marketing, finance, advertising, payment processing, delivery and other services in and outside FHR d.o.o.. These service providers are obliged, according to the relevant contracts, to use the data entrusted to them only in accordance with our guidelines and exclusively for the purpose that we have strictly determined. We also oblige them to adequately protect your data and to consider it a business secret.

In some cases, our partners who provide services on behalf of or for FHR d.o.o. may process your data outside the European Union. However, the contracts we conclude with such entities oblige them to handle your data with special security measures in accordance with the regulations in force in the member states of the European Union.

How long will FHR d.o.o. keep your personal information? FHR d.o.o. will not retain your personal data for longer than the period for which the data is necessary to fulfill the purpose of its use. More information about retention period for certain types of data can be found in the section What will we use your data for?

What will we use your data for? We may use your personal information in several different ways, mainly to perform our contractual obligations to you, but sometimes to improve your website experience, direct marketing and security reasons.

Cookies We will retain and evaluate information about your recent visit to our website and how you use different parts of our website for analytical purposes, i.e. to understand how users use our website.

In order to maintain the website and ensure that its functionality is at the expected level, FHR d.o.o. uses a technology known as “cookies”. Cookies are small files that we send to your computer and can access them later. They can be temporary or permanent. Thanks to cookies, you can easily search our pages and display results that are relevant to you. Cookies show us what interests you and other visitors to our website, which helps us improve it.

Read more about cookies in the Cookie Policy.

Other websites This Privacy Policy applies only to the use of data that FHR d.o.o. collects from users (respondents). Other websites that can be accessed through the website have their own statements about confidentiality and data collection and the ways of their use and publication. If the users visits one or more other websites through the website, FHR d.o.o. recommends users to review the privacy statement of that site.

FHR d.o.o. is not responsible for the methods and conditions of work of third parties.

Marketing FHR d.o.o. would like to send you information about our products and services that you may be interested in. However, we may only send you such marketing material if you choose to do so. Please note that even if you have agreed to receive our marketing messages, you can opt out of receiving them at any time.

Entry into force and changes to the privacy policy These Rules enter into force on September 8, 2020. FHR d.o.o. reserves the right to amend the Privacy Policy and will publish the same on the website.

Rules on the use of cookies

What are cookies?

A cookie is a small text file that is stored on a computer or mobile device when you visit a certain website. With the help of cookies, the website remembers your actions and preferences (such as login, language, font size and other preferences related to display) for a long period of time, so it is not necessary to re-enter them every time you return to the website or browsing its various websites.

How do we use cookies? uses cookies and similar technologies for several purposes, depending on the context or product, including:

1) temporary user input cookies (session-id) and/or permanent cookies limited to a few hours in some cases – we use them to store your preferences and settings on your device and to improve your experience. For example, saving your personal preferences in cookies which allows you not to have to set preferences again and again. Also, if you opt out of interest-based ads, we store you opt-out choices in a cookie on your device;

2) authentication cookies, which are used for authentication services, during the duration of the page view – we use them to verify your authenticity. This cookie allows you to move from page to page without having to log in again on each page. You can also save your login information so you don’t have to log in every time you return to the site;

3) user security cookies, which are used to detect abuses of authenticity, of limited duration – we use them to process information that allows us security and to determine fraud and abuse;

4) multimedia content cookies, such as flash player cookies, for the duration of the page view;

5) cookies enabling loading, during the duration of the page review – we use them to remember the information you give us, we store this information in a cookie so that we can remember this information;

6) permanently cookies to customize the user interface for the duration of the page view (or a little longer) – we use cookies to enable you to provide feedback on the website;

7) third-party cookies for sharing social network plugins for logged-in members of the social network – some of our websites include social media cookies, including those that allow users logged in to a social network to share content through that network. This happens on websites that allow you to log in and register via social media accounts and if you share the content of the website on social media (e.g. via the “Like” button). The specific impact on your privacy will vary from social network to social network and depends on the privacy settings you have chosen on those networks. You can find out how to manage these cookies on their websites.

In addition to the mentioned cookies, we also use: 1. social network plug-in cookies intended for tracking; 2. third-party advertising cookies – we use cookies to collect data about your online activity and to recognize your interests so that we can show you ads that may be of most interest to you. You can also opt-out of receiving interest-based ads from us, as described in our Privacy Policy. We also use cookies to record, for example, how many visitors have clicked on an ad which ads you have seen so that you are not shown the same ones repeatedly. 3. analytical cookies – we use first and third-party cookies and other identifiers to collect usage and performance data, for example: we may use them to count unique visitors to a website or service and to develop other statistics about the operation of our websites and products or to find out how our products are performing in order to improve them (for example, we use cookies to collect data that helps distribute load). This allows our websites to function.

It is also important to note that some videos embedded on our pages use a cookie to anonymously collect statistics about how you arrived and the videos you visited.

Enabling these cookies is not strictly necessary for the website, but it will give you better browsing experience.

You can delete or block these cookies, but if you do, some features of this website may not work.

Cookie information is not used to identify you personally, and sample data is completely under our control.

These cookies are not used for any purpose other than those described here.

Do we use other cookies?

Some of our pages or sub-pages may use additional and/or different cookies than those previously listed and described.

For example: – companies we hire to provide services on our behalf, such as website analytics, set cookies when you visit our website, – companies that deliver content such as videos or news or advertisements on our websites set their own cookies. The mentioned companies use the data they process in accordance with their Data Protection Regulations, which may enable these companies to collect and combine information about your activities from multiple websites, applications or online services.

Details about them will be made available to you at the moment they appear, and at that moment we will ask for your consent, if you have not given it before, in order to store these cookies as well.

How can you control cookies? You can control and/or delete cookies as you wish. You can delete all cookies already stored on your computer, and the setting of most browsers allow you to block the storage of cookies. If you block cookies, you may have to manually adjust some preferences each time you visit the website, and certain services and functions may not be available.

How to delete cookies? Most cookies can be easily deleted, but we remind you that deleting or blocking all cookies could have a negative impact on the use of the site. If you still decide to delete or disable cookies on your computer, you need to update your internet browser settings (for information on how to delete and disable cookies, look for information on how to delete and disable cookies on your browser by selecting the help menu).

Additional information about turning off cookies There are currently several websites to disable the storage of cookies for different services. You can get more information at the following web addresses:

In addition to the above, the following websites can also be of great help to you: •European Interactive Digital Advertising Alliance (EU) •Internet Advertising Bureau (US) •Internet Advertising Bureau (EU) •Google Chrome •Internet Explorer •Mozilla Firefox •Safari (Desktop) •Safari (Mobile) •Android Browser •Opera •Opera Mobile


Re-regulating and controlling cookies With each visit to our website, you can choose to re-regulate and control cookies and you can delete and/or modify them at any time.